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ASSISTANT MANAGER
Location
Flossmoor Social, managed by 7th Floor Hospitality Group
Reports To
Director of Hospitality
Status
Full time
Pay
$37,500 a year plus bonus opportunity
Join the Mission
HOSPITALITY WITH PURPOSE
At 7th Floor Hospitality Group, hospitality is more than service. It is the craft of creating experiences that mean something. Our rooms exist to build connection, community and memorable nights through intentional detail and thoughtful leadership.
Flossmoor Social and Pretty Brown Lounge run on one philosophy: One Guest. One Table. One Service. Inspired by Unreasonable Hospitality, this role blends leadership with hands on service, so you stay close to the guest while you build a strong, confident team.
The Role
ROLE SUMMARY
You lead the front of house. You develop the team, help hire and onboard, build the schedule, keep the floor stocked and keep a close eye on labor and supply costs. You also work service shifts, so leadership never loses touch with what guests actually feel. Your job is to make sure every night reflects our culture, our service standards and our goals as a business.
Your Week
HOW THE ROLE WORKS
4 to 5 shifts a week in total. Most are manager shifts, leading the floor.
One of those is your weekly administration shift, for staffing, certifications, ordering and planning.
Service shifts when the floor needs you, working tables or the bar alongside the team.
Day to Day
KEY RESPONSIBILITIES
Front of House Leadership
Run the Floor
Lead daily front of house operations on your shifts and make sure our service standards land every time.
Support the Team
Be the floor leader for servers, bartenders, hosts and support staff. Step in during the rush.
Read the Room
Watch the pacing of service and move support where it is needed.
Own Guest Concerns
Handle concerns quickly and with care, and keep the room positive and focused on solutions.
Set the Tone
Stay visible and approachable. Hold the team accountable with respect, and keep our culture strong.
Guest Experience
Intentional Hospitality
Make sure every guest interaction meets our standard, and help the team connect with guests personally.
Service Recovery
When something goes wrong, make it right with professionalism and care.
One Standard
Keep the guest experience consistent between Flossmoor Social and Pretty Brown Lounge.
Find the Extra
Spot chances to make a night more memorable, and encourage the team to do the same.
Hiring and Team Development
Build the Team
Interview and select front of house team members, and help keep staffing right for the business.
Onboard Well
Support new hires through onboarding and make sure they finish it.
Grow Leaders
Spot team members with leadership potential and help with performance conversations.
Keep Certifications Current
Make sure the team completes and maintains Food Handlers, BASSET and Allergen Awareness certifications.
Training
Teach the Standard
Support training for servers, bartenders, hosts and support staff, including our Steps of Service.
Build Knowledge
Reinforce menu knowledge, beverage knowledge and guest engagement skills.
Coach Every Shift
Run training shifts and skill sessions, and coach for better service and efficiency.
Communicate Clearly
Support our 7th Shift communication standards and keep the team informed.
Scheduling and Labor
Build the Schedule
Help build and adjust the front of house schedule daily, based on reservations, events and seasonal demand.
Right Size Every Shift
Cover every shift without over scheduling, and keep labor cost targets in mind.
Handle Changes
Manage shift swaps and call offs professionally.
Supplies and Administration
Keep the Floor Ready
Track front of house supplies (uniform pieces, smallwares, guest amenities, paper goods, cleaning items, service tools and non alcohol bar supplies) and keep proper par levels.
Order Smart
Watch usage, anticipate orders and avoid both shortages and rush orders.
Stay Organized
Track certifications and onboarding paperwork, prepare 7th Shift meeting materials and keep front of house SOPs documented.
Plan Ahead
Review upcoming reservations and staffing, help prepare for events and suggest ways to run more smoothly.
Financial Awareness
Know the Numbers
Track front of house supply spending and stay aware of quarterly and annual budget goals.
Protect the Margin
Support labor targets through responsible scheduling and cut waste without cutting the guest experience.
Partner with Leadership
Help leadership with cost control and with quarterly and annual planning. Great hospitality and smart spending work together.
On Service Shifts
Lead by Example
Run full Steps of Service with strong food and beverage knowledge and a great attitude.
Drive Sales
Keep sales strong through thoughtful suggestions, and support the team when it gets busy.
Who Thrives Here
WHAT WE EXPECT OF YOU
Warm and Composed
Guests and teammates feel taken care of when you are on the floor, especially on the busiest nights.
Emotionally Intelligent
You read people well and adjust how you lead and how you serve.
A Teacher
You enjoy building people up and you notice who is ready for more.
Business Minded
You understand that strong hospitality and strong numbers go together.
Requirements
SKILLS AND QUALIFICATIONS
Experience
3 to 6 years in a fast paced dining environment preferred, but attitude and presence matter most.
Physical Readiness
Able to lift up to 25 pounds, stand and walk for long periods and work in a dynamic environment.
Availability
Nights, weekends and holidays are expected. We show up when guests need us most.
What Success Looks Like
HOW WE MEASURE IT
Guest satisfaction, including our Google rating
Team retention, development and morale
Training completion and service consistency across shifts
Labor efficiency and responsible supply costs
Revenue on service shifts and readiness for every service
What You Get
BENEFITS
Paid Time Off
2 weeks of PTO a year.
Health and Retirement
Access to medical, dental and vision options and 401(k) options.
Annual Bonus Opportunity
Based on site performance, profitability and operational results.
Room to Grow
Professional development and advancement within 7th Floor Hospitality Group, plus access to its other venues.
Real Influence
Help shape culture, training and standards across more than one concept.
Why Flossmoor Social
INTENTIONAL HOSPITALITY
Inclusive Culture
Everyone is welcome at our table: team, guests and community alike.
Growth Driven
We invest in your personal and professional development.
Salary and Bonus
Your leadership is valued and rewarded.
Perks with Purpose
Team meals, celebrations, workshops and events that actually matter.
How to Apply
LET’S BUILD SOMETHING TOGETHER
We are looking for leaders who want to leave an impression, not just clock in. Apply below in four short steps. Upload your resume or fill in your work history, and tell us in a few sentences what hospitality means to you.
Welcome to Flossmoor Social. Welcome to 7th Floor Hospitality.
Step 1 of 4
About You